Royal Mail is making some changes to the way it delivers mail in Narberth and Whitland, over the next few weeks.

Postmen and women will use new delivery methods and adopt revised delivery routes as these changes are introduced on a phased basis.

Royal Mail is writing to every address in Narberth and Whitland about these changes and this includes households, businesses and other organisations.

Royal Mail provides one of the most comprehensive and best value mail services in the world. Their postmen and women play a vital role in Narberth and Whitland, as well as across the rest of the UK, where they deliver to almost 29 million addresses, six days a week.

However, they need to modernise the way they operate. They are therefore making changes in Narberth and Whitland to maintain their services and to keep their prices as low as possible.

Why Royal Mail is making these changes

The way in which we communicate with each other has changed dramatically. Unfortunately, fewer letters are now posted every day and Royal Mail needs to organise its delivery routes to be as efficient as possible. We also deliver an increasing number of larger items and so we are investing in new equipment to carry these items to customers even more securely.

The new equipment also reduces the risk of injury to our postmen and women from carrying heavier mail bags.

What this means for customers

Royal Mail will continue to deliver in the morning and for a longer period during the day. Many customers will continue to get their mail by lunchtime. The time customers receive mail will depend on where they live on the new delivery route. This may be later or possibly earlier than current delivery times. When mail volumes vary, Royal Mail may need to adjust delivery arrangements and times.

If customers have any queries after they have received a letter, they can call the customer services team on 0845 601 1399. Deaf and hard of hearing customers can use the Textphone 0845 600 0606.

Local elected representatives and business groups are also being advised of these changes.

These changes will require a period of adjustment for staff. However, Royal Mail will be doing everything possible to maintain a high level of service and thanks customers for their understanding.

Royal Mail's collection and delivery sector manager Darren Dyke said: "We are proud of the high regard in which our postmen and women are held in Narberth and Whitland. The changes to Narberth and Whitland delivery routes will mean that a member of our local and experienced team will still be delivering to our customers in Narberth and Whitland.

"The local delivery team and I are fully committed to providing a high quality of service that is as reliable and friendly as customers have come to expect from Royal Mail in Narberth and Whitland over many years."