Nobles convenience store in Narberth has been awarded the title of the UK’s best CollectPlus store in the brand’s quarterly national awards programme. The store earned its top ranking by offering outstanding customer satisfaction and service levels to the local community over Christmas, the most important delivery period of the year.

The ‘Store of the Quarter’ award recognises excellent service from across the CollectPlus network of over 7,000 newsagents, convenience stores, petrol stations and supermarkets.

The Nobles of Narberth convenience store has been a vibrant hub of the local community for 31 years and has been part of the CollectPlus network since 2009. Outperforming over 7,000 stores nationwide, the store achieved a perfect customer feedback rating of 5/5 from October to December this year, coupled with perfect process compliance throughout the busiest trading period of the year.

CollectPlus, the UK’s largest independent store-based delivery and returns service, enables shoppers to conveniently collect online purchases and return unwanted items from more than 360 retailers.

Commenting on their award win, Mark Sturgess, store manager of the Nobles of Narberth convenience store, said: “We weren’t expecting this win at all and we were very surprised but excited when we received the call. It is rewarding to know that our customers are pleased with our service and consider us an integral part of the local community. We are planning to build on our current success and we’ll continue to support our customers through being part of the CollectPlus network for many years to come.”

Neil Ashworth, CSO of Yodel and CEO of CollectPlus, said: “I enjoyed sharing in the success of Mr. Sturgess and his hard work following the outstanding customer service efforts at the end of this year. Nobles of Narberth has set an incredibly high standard for the rest of our 7,000 stores across the UK to follow throughout 2019, proving it to be a well-deserved recipient of the Store of the Quarter title.”